Des Moines International Airport Arrivals (DSM)

Flight Arrivals at Des Moines International Airport

A few minutes before you land at Des Moines International Airport, the flight attendants will remind you to fill up the forms required when arriving.

Present the proper and complete documentation when going through both Immigration counters and Customs. This includes forms for Immigration and Customs and your Passport.

The Baggage Claim Area is located across the exit vestibule at the corner of the building and across the rental car booth on the ground floor of the terminal. There are assigned airport personnel behind the counters to assist in retrieving your bag.

Make sure that you have claimed all your baggage before exiting the baggage claim area.

Porters are available if you need help with your baggage. Confirm the fees with the porters before starting a transaction with them

Booths and desks assigned to your chosen transportation mode are located right beside the exit to the Baggage Claim area.

Wi-Fi at Des Moines International Airport

Unlimited free Wi-Fi is available from any point in the airport. The network provider is Verizon through Boingo hardware.

Passengers with compatible devices may connect their devices to the network.

When connecting, choose the SSID “boingo” and open your browser. On Boingo’s home screen, click “Get Online Now!”

Under the Complimentary Wi-Fi tab, click the “Get Online Now!” button again.

The next screen will ask you to watch a 15-second advertisement or you can click “No, thanks, just take me online.”

Once you see the Welcome screen which confirms that you are online, you’ll have access to DSM’s free internet service.

Transfer Services at Des Moines International Airport

Transfer services such as Regional Shuttles, Intra-City Shuttles, Des Moines Area Regional Transit (DART), Heart of Iowa Regional Transit Agency (HIRTA), and Paratransit services are all available in DSM

Most of these transfer services can be booked online and in advance to avoid any delays on the day itself.

Rental Car Services at Des Moines International Airport

Rental car Services for arriving passengers are available at Des Moines international airport. The booths are located near the terminal baggage claim area just before the exit vestibules.

Planning your visit to Des Moines by booking your rental car in advance is recommended to avoid delays or competition in rental car demands. Some rental companies offer online booking.

After exiting the baggage claim area, look for the booth of your chosen rental company.

Present the required documents when claiming the keys. See all rental car companies at Des Moines International Airport.

Confirm the specific parking slot location with the customer representative. All rental cars are parked in the Rental Car Lot purple.

To get to the designated parking lot, wait for the airport shuttle that services passengers who need to reach different parking lots within the airport.

You can also track the airport shuttle through the website https://desmoinesairport.ridesystems.net/?m=128

The airport shuttle is free of charge.

Follow road signage to properly exit the airport premises.

Ride Shares at Des Moines International Airport

Passengers arriving at DSM May choose between the two rideshare companies, Lyft and Uber, that service the airport.

Both the rideshare companies have a standalone app that you can install on your compatible mobile device. Either can pick you up from the airport and take you to your destination.

Track your rideshare vehicle and wait for it to arrive at the designated pick-up location which is right outside the building when you take the exit vestibules across the baggage claim area.

Always confirm your rideshare details before getting on the vehicle.

Taxis at Des Moines International Airport

Another option for passengers who have arrived at DSM is to take a taxi to their destination.

After claiming your luggage, take the exit vestibules across the baggage claim area where you will immediately see the taxi stand. See more information about taxis at Des Moines International Airport.

Let the driver know where you intend to go before loading your baggage and getting in the taxi.

Factors such as distance from the airport and traffic density can affect the fare rate for taxis in Des Moines.

Trains at Des Moines International Airport

Osceola Station is currently the nearest station to DSM. It is about 69 km or 50 minutes away.

Passengers arriving at DSM who wish to take the train will have to get to the train station by taking a shuttle or a taxi. More information about train services near Des Moines International Airport.

The shuttle is a long trip and will take nearly 4 hours to reach the train station. It will cost from $107 to $158, depending on the traffic conditions.

A one-way trip from DSM to Osceola Station via taxi will cost $95 to $120.

Buses at Des Moines International Airport

Arriving passengers who wish to take the bus from the airport should wait for the Fleur Route or the public bus local route 8.

You will be picked up at the Airport South Park & Ride bus stop. If you have a lot of luggage and you need help, you can also wait for the airport shuttle that services all the parking lots on the airport premises. More information about buses to and from Des Moines International Airport.

The next stop would be at the central transit station, 9 kilometers or 15 minutes away from the airport bus stop. From this point, you can transfer to a different route.

A bus ride from the airport to the central transit station costs $2.

Hotel Shuttle Services at Des Moines International Airport

After arriving at the airport and claiming your baggage, you may confirm with your chosen hotel if their shuttle service is already at the airport.

Passengers are advised to book their hotels in advance. It is also important to confirm if an airport shuttle service is included in the accommodations bundle or if it will have an extra fee.

Hotel shuttles will pick up their passengers outside the terminal when you exit the baggage claim and take them to their hotel.

Parking at Des Moines International Airport

If you are an arriving passenger and you have your acquaintances waiting for you, they are probably in the Cell Phone parking lot.

The Cell Phone parking lot is specifically for people who are waiting for arriving passengers. They may wait for 20 minutes without parking fees. See more information about short and long term parking at Des Moines International Airport.

Alternatively, if your flight has not arrived yet and your acquaintances have already spent 20 minutes in the cell phone parking, they may head over to the Short Term parking lot.

The Short Term parking lot can accommodate 234 vehicles and charges $1 for every 20 minutes with a maximum daily charge of $38. The first 20 minutes are free of charge.

If you are an arriving passenger who is returning to Des Moines after a short vacation, you have probably parked your car in one of the on-site Long Term parking lots or Economy Lots.

If this is the case, after claiming your baggage, exit the terminal building and wait for the free airport shuttle to take you to your chosen parking lot.

Long Term Premium parking which can accommodate about 90 vehicles is located behind the Short Term Parking Lot. Every 20 minutes of parking is charged $1. A maximum of $26 in fees will be charged for 24 hours.

The Long Term Premium lot is right beside Long Term parking. It can accommodate around 1670 slots and also charges $1 for every 20 minutes. However, it only has a maximum charge of $16 per day.

Premium is located on the ground floor which is nearer and more convenient for passengers arriving in DSM.

Economy Parking lots are a bit farther from the terminal building but cost only $2 per hour and a maximum of $10 per day.

Follow the airport road wayfinding signage to properly exit the airport premises.

Other Services at Des Moines International Airport

Wi-Fi at Des Moines International Airport

Verizon is the free Wi-Fi provider of DSM. It is accessible to any compatible mobile device.

ATMs at Des Moines International Airport

Arriving passengers can use the ATM located on the ground floor of the terminal building, located near restaurants.

The other ATMs are located in the Concourses.

Currency Exchange at Des Moines International Airport

There are currently no currency exchange offices in DSM. Passengers arriving at the airport are advised to exchange currencies before their flight in or visit currency exchange offices outside the airport.

Nursing Stations at Des Moines International Airport

Sponsored by UnityPoint Health – Des Moines, the Mamava Nursing Pod is located after the TSA security checkpoint across from the police desk.

Restrooms at Des Moines International Airport

Passengers arriving at Des Moines Airport can find a family washroom located near the baggage claim.

The other family washrooms are in the concourse areas, namely, near Gate A5 and another near Gate C7, which has an adult changing table.

All family washrooms have a standard children‘s changing table. Passengers may refer to overhead wayfinding signage to locate the washrooms.

Shopping at Des Moines International Airport

The airport hosts two Hudson shops.

“Tech On The Go” offers choices for electronics and phone accessories.

“5th & Sunset” carries a wide selection of accessories from popular brands

Hudson also has a self-service kiosk for grab-and-go items.

Smoking at Des Moines International Airport

DSM does not allow either smoking or vaping in the airport.

Lost and Found Section at Des Moines International Airport

When arriving at the airport, make sure to keep your bags in check.

If you notice some missing items and you think you lost them in the aircraft, please call the airline of your flight.

However, if you think you lost something on airport premises, please fill up a Lost Item Report online form completely.

https://www.flydsm.com/traveler-info/lost-found/lost-item-report

Pet Relief at Des Moines International Airport

For passengers arriving at DSM with their pets or service animals, the designated pet relief area is located outside the terminal building, by the terminal, north of the skywalk.

The pet relief area is a small fenced space, complete with a fake fire hydrant.

While DSM allows pets and service animals on the airport premises, arriving passengers are advised to confirm with their chosen airline the policies for transporting pets in cargo.

It is also important to confirm the details of the security screening of pets or service animals with TSA before flying into Des Moines.

Baggage Claim at Des Moines International Airport

When you arrive at DSM, you can retrieve your bags from the Baggage Claim area on the Ground floor across the exit vestibules.

Airport staff are assigned to assist arriving passengers with claiming their luggage.

Notify the assigned airport staff if you can’t locate your baggage or submit a report by filling up a Lost Item Report online form.

https://www.flydsm.com/traveler-info/lost-found/lost-item-report

Lounges at Des Moines International Airport

DSM is not hosting any hotel lounges at the moment.

Arriving passengers are advised to book transport services that can take them to their chosen hotel as soon as they arrive.

Disabled Passengers at Des Moines International Airport

DSM includes handicap access in their facilities and services to provide quality service to all passengers.

Family rooms with adult changing tables can be found near Gate C7.

The airport also provides a telephone device for the deaf (TDD) and a heart defibrillator device.

If you need wheelchair assistance, please contact +1 515-256-5500.

In addition, service animals are allowed in the airport. Please follow the airport’s rules on pet relief strictly.